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1. 1. Be #1 on Google: 52 Fast and Easy Search Engine Optimization Tools to Drive Customers to Your Web Site
2. 2. How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
3. 3. Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.
4. 4. Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison
5. 5. The Designful Company: How to build a culture of nonstop innovation
6. 6. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
7. 7. The Big Book of Customer Service Training Games (Big Book Series)

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1. 1. Abrace a sus clientes/ Hug Your Customers: El metodo probado para personalizar las ventas y lograr resultados sorprendentes/ The Proven Way to Personalize ... Achieve Astounding Results (Spanish Edition)
2. 2. Developing Customer Service Targets by Assessing Customer Perspectives (Awwa Research Foundation Reports)
3. 3. Customer Care: Innovative Thoughts on Customer Service
4. 4. Skillsharpener: Training for the Frontline Volume 2
5. 5. God Is a Salesman: Learn from the Master (Faithwords)
6. 6. Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight
7. 7. Creating Customer Delight: The How and Why of Customer Relationship Management (Response Books)

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Implementing CRM: From Technology to Knowledge (John Wiley Series in Information Systems)

 

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• Implementing CRM: From Technology to Knowledge (John Wiley Series in Information Systems)