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1. 1. Fish! A Remarkable Way to Boost Morale and Improve Results
2. 2. Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
3. 3. Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.
4. 4. The Designful Company: How to build a culture of nonstop innovation
5. 5. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
6. 6. Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
7. 7. Be Our Guest: Perfecting the Art of Customer Service

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1. 1. Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight
2. 2. Creating Customer Delight: The How and Why of Customer Relationship Management (Response Books)
3. 3. The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service
4. 4. Marketing: Connecting with Customers (2nd Edition)
5. 5. Service Quality in Academic Libraries: (Contemporary Studies in Information Management, Policies, and Services)
6. 6. Customer Orientation and Market Action
7. 7. Successful Strategies in Supply Chain Management

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