IT Service Operations Management Guide - Your Complete Guide to Managing an IT Service Operation with Incident Management, Event Management, Problem management, ... Access Management and Request Fulfilment
Financial Times (Free subscription) | 2 hours ago
Takashi Shoda, chief executive of Daiichi Sankyo, speaks in quiet tones that belie his radical shake-up of one of Japan's biggest drug companies, which has undergone three significant changes in management focus in recent years
Financial Times (Free subscription) | 2 hours ago
One of the easiest ways to endear yourself to someone is to make them laugh. So it is no surprise that showing a little humour in the workplace can advance your career. But how do you tread the fine line between being funny and being a joke?
Financial Times (Free subscription) | 2 hours ago
Malcolm Penny is a specialist hygiene supervisor for Rentokil
Information Week (Free subscription) | 11/28/2009
One hard-earned lesson he's learned: You can't earn trust as a leader in a part-time role.
Information Week (Free subscription) | 11/28/2009
IBM thinks they're more progressive than CIOs elsewhere in the world, given their emphasis on innovation, customers, and other strategic matters.
Financial Times (Free subscription) | 11/26/2009
The leading online retailer faces a dilemma of how to arrange the stock in its giant warehouses as it prepares for the Christmas rush, but there is logic to apparent chaos
Financial Times (Free subscription) | 11/26/2009
Biz Stone, co-founder of Twitter, the online service that limits posts to 140 characters, answers our questions in 140 characters or less
Financial Times (Free subscription) | 11/26/2009
Biz Stone, co-founder of the the microblogging service, answers our questions in140 characters and reveals the joys of his job in spite of the rollercoaster ride
Financial Times (Free subscription) | 11/25/2009
For some industrial companies, clothing has become a big business. It can improve the company's profile, especially if it operates in a non-retail environment and be a great money-spinner
Information Week (Free subscription) | 11/25/2009
Column about angel-inspired events on last night's USAirways flight #3405.
Financial Times (Free subscription) | 11/24/2009
Eldar and Roy Tuvey's sale of their virus-busting cloud-computing company to Cisco was spectacular. Looking back on 10 years of hard work, the Tuveys describe how they have been able to avoid common technology start-up pitfalls
Financial Times (Free subscription) | 11/24/2009
The McCann Worldgroup agency created controversy last week by giving a lukewarm response to the London 2012 Olympics logo. How do you keep multiple teams working on the same project 'on message'?
Financial Times (Free subscription) | 11/24/2009
With expenses under more scrutiny, many business travellers rightly grouse about the exorbitant rates that many of the big hotel chains charge for Wi-Fi access. But how to avoid them?
Financial Times (Free subscription) | 11/24/2009
They are the oldest form of business structure and can often be complex and boisterous, but they have their advantages, writes Luke Johnson
Information Week (Free subscription) | 11/24/2009
With Sun jobs at stake, U.S. lawmakers want the European Commission to speed up its antitrust investigation.
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