TechCrunch (Free subscription) | 05/22/2008
When Michael's internet went down last month, he vented his frustration on Twitter. And lo and behold, Comcast actually saw his tweet, reached out to him, and proactively worked to solve his problem. Comcast is unusual in its embrace of the Twittersphere, however, since it actually has someone dedicated to putting out fires there before they [...]
Silicon Alley Insider (Free subscription) | 05/22/2008
By now, we know that Twitter (which may or may not have closed its newest funding round -- more on that later) isn't just a bunch of navel-gazers talking about what they had for lunch. Hundreds (thousands') of companies are also using Twitter to talk to customers and to talk about their businesses -- some better than others. (Hey, us too! You can find us on Twitter at @alleyinsider , or follow our...
Download Squad (Free subscription) | 05/22/2008
Filed under: Internet , Web services , Social Software , web 2.0 Not everyone can expect companies like Comcast to reach out and touch them every time they complain about poor service over Twitter . But thanks to Get Satisfaction 's new Overheard service, there's a better chance that you will receive a response next time you start bitching on Twitter about companies like eBay, Seesmic, or even Twitter...
VentureBeat (Free subscription) | 05/22/2008
While it wasn't made very clear during its outages over the past several months, Twitter has been using the online customer service site, Get Satisfaction to respond to customer complaints. Now, the two are going to work hand in hand with one another to handle customer inquiries about other companies. Technically, Get Satisfaction is teaming up [...]
