Feedback on Baby Super Mall

Bad customer service/Return policy. I had to return a window valence due to sizing issue and used up the one time return insurance. When I needed to return a bedding/lamp set from the same order after that-- they told me I was now responsible for - Note : 1
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Horrible! I ordered a crib and the color was nothing like the online picture. So I thought I would exchange it. I was informed that the original "free shipping"of $75 would be deducted from my credit plus I was responsible for - Note : 1
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My daughter received a gift from her baby registry through Amazon with this company. She had the wrong size for her crib bedding on the registry. When she called to return the item, they noted that the reason was that she put the wrong size ... - Note : 1
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I would NOT recommend doing business with this company. Their return policy is very deceptive. It advertises free shipping and the option to purchase a return protection plan for $4.95 - leading you to believe that you will be out only $4.95 - Note : 1
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BUYER BEWARE....this is a very deceptive 'free' shipping policy. While they advertise "free" shipping for any order over $69 and a return guarantee, the reality is that if you choose to return part of your order they will deduct the original "free" - Note : 1
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SHIPPING ISSUEI placed an order and instead of opting for free shipping I chose to pay for 2 day shipping as I needed the items quickly. I placed an order on a Tuesday and was attending a shower on Sunday. I used PayPal to pay for order instead of a credit card. The order should have arrived on Thursday. On Friday I checked online for the order status and there wasn't an update; nothing indicating a shipment had been processed and no tracking information. I checked my PayPal account and the... - Note : 1
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The only snag I ran into, was I provided the incorrect address, however, when I called the shipping co. (UPS) I was advised that I had to wait until the package was marked as undeliverable before I could change it to the correct address. I expressed my concern that it would be delivered to the wrong address and not returned. I was assured by the operator at UPS, that they wouldn't do that and that they would confirm that they had the right person before leaving the packakge. I took the... - Note : 4
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Items were easy to purchase and the site was easy to search for items. Would purchase from again. I would shop here again - Note : 5
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Bad customer service/Return policy. I had to return a window valence due to sizing issue and used up the one time return insurance. When I needed to return a bedding/lamp set from the same order after that-- they told me I was now responsible for those return charges. I was told that they could not just switch out the return so that I would cover the valence return at my own cost-the lighter item- and then use the insurance to cover the cost of the heavier items (bedding/lamp). Surely they... - Note : 1
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Excellent service, will shop there again! I would shop here again - Note : 5
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