Feedback on Faucet

I place an order online and a day later was told it was on hold. I was shipping it to a US address. But they didn't like my Canadian Visa. Told me they could only take Visa issued in the US. So I found I was able to buy the same product at - Note : 5
Read more

I placed 2 orders with this company.Both times they shipped the wrong items and billed me.I was told I was issued credit for the order and never was.I called back and was told both orders are currently being credited and they still have not - Note : 5
Read more

I felt compelled to write this review because I have never been so pleased with a company's service as faucet.com. I honestly wish every company would treat their customers this well. After placing my order, a few days later I received an ... - Note : 5
Read more

I contacted faucet.com to help me determine which Kohler faucet parts I needed to create a tub faucet with the Kohler Purist line. The customer service representative was pleasant on the phone but didn’t seem to know much about the products. After a ... - Note : 5
Read more

Attempted to purchase a faucet from this company. However, they did not have the faucet in stock, despite saying that it will "ship within 24 hours." They backordered my product and didn't tell me about it, and it took a 30 minute phone call a week - Note : 5
Read more

I place an order online and a day later was told it was on hold. I was shipping it to a US address. But they didn't like my Canadian Visa. Told me they could only take Visa issued in the US. So I found I was able to buy the same product at Faucetdirect.com at the same price. Decided to call the order in this time, no problem. Cancelled my order with Faucet since they couldn't use my visa, only to find out they have charged my visa ( that they said they can't use) and will credited me back. This... - Note : 1
Read more

My concern is the 15% fee they autimatically charge if you return a product even if unopened. That is too harsh. It should be under more flexible guidelines. I would shop here again - Note : 4
Read more

excellent I would shop here again - Note : 4
Read more

The process was easy, and follow-through totally efficient. A great experience. Haven't opened to box to check that all parts are included, but doubt I will be disappointed. I would shop here again - Note : 5
Read more

I placed the order on June 4 but haven't received a confirmation yet. I would shop here again - Note : 5
Read more

I ordered all of the fixtures, including faucets, bathtubs, toilets and sinks from faucet.com and could not have been more pleased with all aspects of the transaction. The telephone staff was knowledgeable and courteous, the items were received in a timely manner and their return policy was great. - Note : 5
Read more