Picking the brains of front-line workers
Baltimore Sun (Free subscription) | 09/22/2008
... board's 24,000 users post questions for co-workers, comments on work policies and personal videos.Tim Sheehan, a senior vice president, watched the bulletin board closely after Best Buy decided to reduce its employee discount last year. Sheehan, who had participated in the decision, emailed fellow executives, quoting some of the fiery reactions that were posted on the site; the company...
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