CRM Buyer (Free subscription) | 11/19/2008
RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on RightNow's strong self-service platform with the addition of agent-scripting technology, a desktop add-in framework, and guided assistance.
The FASTForward Blog (Free subscription) | 11/13/2008
RightNow Technologies 2008 recently released their Customer Experience Impact Report conducted by Harris Interactive. I have written about RightNow a number of times (see - RightNow Offers New Features with August 08 Release) for the most recent. The survey polled 2,112 US consumers* online about how they engage with companies both online and via phone, [...]
Portals and KM (Free subscription) | 10/29/2008
RightNow Technologies 2008 recently released their Customer Experience Impact Report conducted by Harris Interactive. I have written about RightNow a number of times (see - RightNow Offers New Features with August 08 Release) for the most recent. The survey polled...
PR News Wire (Free subscription) | 10/29/2008
BOZEMAN, Mont., Oct. 29 /PRNewswire-FirstCall/ -- RightNow(R) Technologies (Nasdaq: ), a provider of on demand customer relationship management (CRM) solutions, today announced that it will be presenting at the Goldman Sachs Software and IT Services Retreat 2008 in New York City on Tuesday, November 4, 2008 at 2:00 p.m. ET. A live webcast of the presentation will be available on the company's investor...
PR News Wire (Free subscription) | 10/23/2008
BOZEMAN, Mont., Oct. 23 /PRNewswire-FirstCall/ -- RightNow(R) Technologies, Inc. (Nasdaq: ) today announced results for the third quarter ended September 30, 2008. Total revenue in the third quarter of 2008 was $36.2 million, compared to $29.2 million in the comparable period of 2007, reflecting 24% growth in revenue. Net loss in the third quarter of 2008 was $(1.4) million or $(0.04) per share, compared...
PR News Wire (Free subscription) | 10/20/2008
BOZEMAN, Mont., Oct. 20 /PRNewswire-FirstCall/ -- RightNow(R) Technologies, Inc. (Nasdaq: ) announced today that its Board of Directors has authorized a stock repurchase program under which up to $15 million of RightNow's common stock may be repurchased. The shares may be purchased from time to time at prevailing prices in the open market, in block transactions, in privately negotiated transactions,...
EmailWire.Com (Free subscription) | 10/14/2008
(EMAILWIRE.COM, October 14, 2008 ) DALLAS, Texas Beacon Equity Research announces the release of a Trade Alerts covering recent upgrades: King Pharmaceuticals Inc. (NYSE: KG), RightNow Technologies Inc. (Nasdaq: RNOW), Allstate Corp. (NYSE: ALL), Corn Products International Inc. (NYSE: CPO), Harris...
The Perfect Customer Experience (Free subscription) | 10/09/2008
By Randy Saunders A new Harris Interactive customer experience impact study (sponsored by RightNow Technologies) finds that 87 percent of consumers have stopped doing business with an organization after a bad customer experience. That’s up from 80 percent in 2007 and 68 percent in 2006. The research also finds that even in a down economy, 58 percent of U.S. consumers will always or often pay more for...
Boston Globe (Free subscription) | 10/08/2008
Shares of RightNow Technologies Inc. fell to a four-year low Wednesday as analysts voiced concerns about slower-than-expected information technology spending.
Market Wire (Free subscription) | 10/06/2008
BOZEMAN, MT (MARKET WIRE) According to RightNow's third annual Customer Experience Impact Report, a Harris Interactive study sponsored by RightNow(R) Technologies (NASDAQ: RNOW), consumer demand for positive customer experiences continues to rise despite a tight U.S. economy. In fact, 87 percent of consumers have stopped doing business with an organization after a bad customer experience, up from 80...
Boston Globe (Free subscription) | 10/06/2008
Shares of RightNow Technologies Inc. tumbled along with the rest of Wall Street Monday after the business software company reaffirmed its third-quarter profit and sales outlook but said it expects to report negative cash flow from operations.
PR News Wire (Free subscription) | 10/06/2008
BOZEMAN, Mont., Oct. 6 /PRNewswire-FirstCall/ -- RightNow(R) Technologies (Nasdaq: ), today announced unaudited preliminary financial information for the third quarter ended September 30, 2008. Based on preliminary information and subject to the quarterly accounting close, the company currently expects to report revenue and earnings for the third quarter consistent with the guidance provided on July...
Market Wire (Free subscription) | 09/22/2008
BOZEMAN, MT (MARKET WIRE) RightNow(R) Technologies (NASDAQ: RNOW) congratulates four of its clients -- eHarmony; Marktplaats.nl, a subsidiary of eBay; Nikon; and Overstock.com -- for receiving Gartner & 1to1 Customer Awards. These awards, given by 1to1 Media, a division of Peppers & Rogers Group, and Gartner are designed to establish a standard of excellence for customer-focused organizations and honor...
Market Wire - Retail: E-Commerce (Free subscription) | 09/16/2008
BOZEMAN, MT (MARKET WIRE) Many of the world's leading retailers rely on RightNow(R) Technologies' (NASDAQ: RNOW) on demand customer relationship management (CRM) solutions to help them exceed consumer expectations across all customer care channels.
Red Orbit (Free subscription) | 08/27/2008
BOZEMAN, Mont., Aug.
