Rangoon shops lose customers due to license order (Mizzima)
world economic forum (Free subscription) | 12/04/2009
Losing Customers
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Managing the Threat to Customer Data
eWeek (Free subscription) | 12/04/2009
... Report, lost business now accounts for 69 percent of the total cost of a data breach, showing that customers are increasingly prone to terminate their business relationships due to lost data. Particularly in these trying economic times, companies simply cannot afford to lose customers as a result of breach. Phil Dunkelberger, CEO of data protection stalwart PGP Corp.,...
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Getting Yet Another Thing Wrong
D-Ed Reckoning (Free subscription) | 8 hours ago
... a USA TODAY investigation found. No doubt that's because if Jack in the Box starts making their customers sick, they tend to start losing customers. The public schools often can't lose their customers unless those customers sell their house and move or pay twice for education. For chicken, the USDA has supplied schools with thousands of tons of meat from old birds...
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Principles Of Effective Search In E-Commerce Design
Smashing Magazine (Free subscription) | yesterday
... accelerate the sales process. And faster sales can increase conversions , because you will not be losing customers who give up trying to find products. Furthermore, fast, precise and successful searches increase your customers' trust. In this article, we will review how to build an interface that offers users the power of advanced search while preserving the clarity of simple...
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Hugh Laurie going off before he became House
TV Squad (Free subscription) | 12/08/2009
A rather amusing video popped up on the Internet's neverending series of tubes earlier this week: one of Hugh Laurie's early acting gigs as a rather rude person. Laurie plays the world's worst customer service clerk in this instructional video opposite Jennifer Saunders, star of Absolutely Fabulous and one-half of the comedy duo French & Saunders, called How to Lose Customers produced...
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Verizon is Evil (and some personal finance links)
Lazy Man and Money (Free subscription) | 12/07/2009
I think my new favorite past times is calling a company evil. Witness my MonaVie and Ijango posts of the past. I like to think I'm relatively justified when I call out a company for being evil. The evil company of the week is... Verizon. Why are they evil? A company [...] Related posts: Super Shuttle is Evil! Sometimes customer experience is everything. Actually it almost always... Addicted...
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Westpac risks mortgage exodus
Sydney Morning Herald (Free subscription) | 12/02/2009
Westpac's audacious decision to almost double the Reserve Bank's rate rise will add about $230 million to its cash earnings - if it doesn't lose customers as a result.
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Worst Retail Return Policies
Arts and Crafts (Free subscription) | 12/02/2009
A retailer's return merchandise policy can affect both the gift giver and the gift recipient. Some merchandise return policies seem to have been designed with the intent to make enemies and lose customers. Find out which customer unfriendly retailers and e-tailers have some of the worst return merchandise practices here.
Explore : Crafts
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$230 million payday for Westpac? It hopes.
Peter Martin (Free subscription) | 12/03/2009
Another estimate puts the potential payday at $400 million Westpac's audacious decision to almost double this month's Reserve Bank's rate hike stands to net it around an extra $230 million next financial year if it doesn't lose customers as a result. The rough bank-of-the-envelope calculation from a banking analyst fills a vacuum created by Westpac itself whose group retail and business chief...
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Small firms urged to establish websites
Microsoft's Small Business Blog (Free subscription) | 12/02/2009
... is a single page with just your name and contact details, it still provides a way for prospective customers to find you. Microsoft Office Live Small Business is a set of internet-based tools to help small businesses quickly and easily create a professional web presence, completely free of charge. Register now to get: Website hosting with 500MB of storage Easy-to-use website design tools...