BAM- Customer Service Done Right- Review
Sort by chrisbrogan.com (Free subscription) - 11/07/2009 - YouTube
BAM- Video Book Review
Review over at http://www.chrisbrogan.com
Sort by chrisbrogan.com (Free subscription) - 11/07/2009 - YouTube
Review over at http://www.chrisbrogan.com
Sort by chrisbrogan.com (Free subscription) - 11/07/2009
I started out in customer service. Lots of people passionate about social media have some customer service in their background. That’s why I really got into Barry Moltz’s and Mary Jane Grinstead’s book BAM!: Delivering Customer Service in a Self-Service World (amazon affiliate link). It’s a very readable book, broken into very useful chunk, with [...]